Title: Solutions Analyst
Location: Los Angeles, California, USA
The Solutions Analyst utilizes CEM platforms to program surveys and design online reporting interfaces for LRW’s Customer Experience Practice. This platform is designed to collect actionable customer feedback and make it available for analysis in real-time. Using this feedback platform, the Solutions Analyst will implement and support projects for leading global companies in retail, hospitality, B2B, and other industries.
A Solutions Analyst is a fast learner and an innovative problem solver who thrives on working in the software consulting space. They tackle complex data-related challenges while working with teams in both the research and technical fields to enable clients to create best-in-class customer experience programs. They leverage strong attention to detail to provide QA support and document their processes, and are always looking for more efficient ways to achieve success both individually and for our clients. As an entry-level position, the Solutions Analytics should have a passion in the field of customer feedback, and a desire to develop in the customer experience space.
Education and/or Experience:
4-year bachelor’s degree, with 0-2 years experience working with customers and software implementations.
Coursework in Computer Science a plus, but not required.
Knowledge, Skills, and Abilities:
Ability to work with both G-Suite and Microsoft Office Products
Strong communicater, able to simplify complex technical concepts to a non-technical audience
Open minded, embracer of technology
Optimal, but not required:
LRW is a global analytics and market research consultancy best known for driving business results through the use of consumer and behavioral insights. Our ability to translate deep human understanding and sophisticated data analytics into business success for many Fortune 500 Companies has helped LRW become the 15th largest market research firm in the world. LRW consistently ranks as one of the top most innovative firms in the market research industry.
What We Offer
Competitive benefits package, including medical, dental, vision, 401k matching, paid time off, casual dress, fun companywide/team events
Centrally located offices in exciting locations including LA, NY, Chicago, London, Philadelphia and Orange County
Performance based culture and unlimited opportunity
Opportunities for mentorship and formal training
Working Conditions: LRW is a professional office environment, and employees use standard office equipment (occasional lifting up to 15 lbs). Conditions to include prolonged sitting, normal degree of walking, and up to 15% local and national travel, unless specified otherwise.
LRW is an equal opportunity employer, and does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Further, the functions, specifications, physical demands, and work environment listed in this job description represent the essential functions of the job which the incumbent must be able to perform either with or without reasonable accommodation. The listed functions and responsibilities do not necessarily include all activities that the incumbent may perform.