Why is it that in some companies employees are willing to go above and beyond to deliver superior customer experiences, and in other companies employees couldn’t be more apathetic? It’s because when organizations invest in employee experiences it unlocks their discretionary effort to create great experiences for their, and your, customers.
90 percent of employees in pet friendly workplaces feel highly connected to their company’s mission; fully engaged with their work; and willing to recommend their employer to others. In contrast, less than 65 percent of employees in non-pet friendly workplaces made the same claims.
There is an unavoidable conflict between people wanting to do whatever it takes to enhance customers’ experience and people trying to make or deliver things in a stable, orderly, safe way.
98% of CEOs will look at the data once and talk little of it the rest of the year.