LRWCX-Logo-Green-300.png
 

 

So What?®

Born out of a changing environment in the customer experience space, LRW-CX focuses on delivering business impact with a smart and collaborative approach to the implementation and servicing of experience programs. We partner with best-in-class technology to bring employee, customer, and digital feedback to life.

LRW-CX provides unparalleled guidance and expertise in the areas of program design, platform configuration, project management, maintenance, advanced analytics, and consulting.

LRW-CX clients benefit from the full Lieberman Research Worldwide ecosystem that includes sophisticated data analytics, modeling, deep human understanding, such as measuring the emotional aspects of experience, and a "so what?®" consulting model.

 

Pioneers 

(Partner firsts)

  • Implement text analytics

  • Pilot updated Salesforce Integration


Expert

  • 40+ Implementations

  • Medallia Certified: Software and OCEM Methodology

  • Qualtrics Certified: Software and Methodology


Flexibility

  • Creative solutions for corner cases

  • Contracts / payment terms

 

40+

PROGRAMS

IMPLEMENTED AND SERVICED


25%

OF PROGRAMS ARE GLOBAL